Support
Email us at support@wordie.net. We usually reply within a couple of days.
Reporting a bug? The quickest way is inside the app: take a screenshot and the "Report a problem" form opens by itself, or use Settings → Report a problem. By email, it helps a lot if you include your iOS version, the app version (Settings → About), which language you were learning and what you were doing when it went wrong.
Common questions
Do I need an account?
No. Wordie creates an anonymous account for you on first launch so your progress can sync. There is no sign-up form, email or password.
Does it work offline?
Mostly. Once you have downloaded a dictionary pack and a book, reading and looking up words work with no connection. Anything that needs the server (new stories, exam evaluation, pen pal letters, multiplayer) waits until you are back online, and results you finished offline sync automatically.
The app says "No dictionaries available".
That usually means the dictionary pack for your language has not finished downloading. Open Settings → Dictionaries, check that the pack shows as installed, and try downloading it again on Wi-Fi. If it keeps failing, email us with the language you picked.
How do I change the language I'm learning?
Settings → Target Language. Your saved words, flashcards and progress are kept separately per language, so switching back later picks up where you left off.
How do book clubs work?
A book club is a small private room, up to eight people, created around a book in the library. Whoever creates it shares an invite with the people they want to read alongside. Only members of the room see the room's activity.
How is my writing and speaking scored?
Exam writing tasks are evaluated by an AI model against the criteria for that exam and level. Speaking tasks are transcribed on your device and the transcript is scored the same way; the audio never leaves your phone. Evaluation is asynchronous: you'll get a notification when your result is ready, usually within a few minutes.
Can I turn off notifications?
Yes: per category in the app's notification settings, or entirely in iOS Settings → Notifications → Wordie.
How do I delete my data?
Deleting the app removes everything stored on your device. To have the
server-side data deleted as well, email
support@wordie.net with the account
code from the app's Settings screen (WRD-XXXXX-XXXXX). Accounts
are anonymous, so that code is how we find the right data. See the
privacy policy for what is stored.
Where does the reading content come from?
Books are public-domain works, and the dictionaries are built from openly licensed data. Stories, grammar lessons and exam tasks are written for the app.
My pen pal hasn't replied yet.
That's on purpose. Replies arrive a day or two after you send a letter, the way real letters do. If you allowed notifications you'll get one when the reply lands; otherwise it shows up on the Home screen.
Is my journal private?
Yes. Journal entries are saved only on your device. When you ask for corrections the text is checked and sent back, but it is not stored on our servers. Deleting the app deletes the journal.
Still stuck?
Write to support@wordie.net and describe what happened. Feature requests are welcome at the same address.